Booking Terms and Conditions.

Thank you for choosing to book a Retreat with Divine Yoga. On paying your deposit, these terms and conditions will form a contract between us. We therefore ask that you read them fully, and notify Divine Yoga of any issues.

1. Making a Booking

1.1  You must be 18 years of age or over to book a retreat with Divine Yoga.

1.2  A £150 deposit is payable to secure the booking. The first instalment is due 6 weeks before the retreat. The final balance is payable 3 weeks in advance of your stay. Monthly payments plans are available.

1.3  In the event of cancellation deposits are not returnable.

1.4  If full payment has not been received within 3 weeks of your arrival date, Divine Yoga reserves the right to cancel your booking and your deposit will not be refunded.

2. Booking Confirmation

2.1 When you make a booking, you will receive a booking summary via email.

2.2 If you have paid a deposit we will be in touch when the balance payment is due, with a link to make the balance payment. If you would prefer to make the balance payment sooner than the due date, please let us know and we will arrange this accordingly.

2.3 All emails will be sent to the address provided at the time of booking. When you receive each email please check all details carefully and contact Divine Yoga immediately if you find any discrepancies.

2.4 All bookings are provisional until payment has been received in full.

3. Payment Methods

3.1 Payment can be made by debit or credit card via our automated online booking system. You will not be charged any credit or debit card surcharges.

3.2 Payment can be made by BACS transfer. Contact Divine Yoga for bank details.

4.    Booking Amendments

4.1 Unfortunately we are unable to make amendments to bookings. Please refer to cancellation policy in clause below.

5.    Cancellation Policy

5.1 Ensure you have thoroughly read and understood these Terms and Conditions. 

5.2 In the event of cancellation, deposits are not returnable.

5.3 Divine Yoga must be notified in writing should you need to cancel your booking. We can only accept cancellation requests from the email account provided on the booking form.

5.4 If you notify us that you need to cancel your booking, we will do our utmost to rebook the cancelled dates at a future retreat. 

5.5 Any refund authorised will be refunded back to the card used for payment, and may take up to 10 days to show on your bank statement. If more than one payment has been made, each payment will be refunded separately. Please note, although multiple refunds will be processed at the same time there may be a delay before they credit your account. 

5.6 If you pay a deposit but full payment has not been received within 6 weeks of your arrival date, Divine Yoga reserves the right to cancel your booking and your deposit will not be refunded.

5.7 Divine Yoga reserves the right to cancel bookings at any time if guests are found to be disruptive, rude, obstructive, abusive and/or break the terms of their bookings contract. In such circumstances, guests will be required to vacate the accommodation immediately and no refund will be payable to the guest/s for the unexpired part of their stay.

6. Covid-19 Policy

6.1 We understand that the effects of Covid-19 may continue to impact for some time. We would like to offer the assurance that if we are forced to cancel due to Covid-19 and cannot honour your booking, we will offer to rearrange your refund in full.

6.2 If you are unable to travel due to any personal illness such as Covid-19, our cancellation policy will apply. 
6.3 If, during your stay, you begin to show any symptoms of Covid-19, we ask that you inform us straight away.

6.4 In the event you return home prior to your departure date due to illness, no refund will be payable for the proportion of your affected stay.

6.5 In the event you are unable to safely return home by your departure date due to illness, you will be liable to cover the cost of your extended stay.

6.6 It is strongly recommended that you are protected by holiday/travel insurance to cover the above circumstances.

7.    Accommodation Care

7.1 You agree to keep your accommodation clean and tidy and leave it in such condition at the point of departure.

7.2  Any damages must be reported to Divine Yoga prior to your departure.

7.3 Accommodation left in an excessively dirty or inappropriate state may be subject to an additional cleaning surcharge.

8.    Damages

8.1 Guests will be required to pay for any damage to such items and will be charged for any item that is removed or lost.

9. Smoking

9.1 Smoking is not permitted inside your accommodation. Please inform Divine Yoga should you need to know where the smoking area is.

9.2 Care must be taken when smoking and disposing of cigarette butts especially in the warmer months as foliage can be flammable.

10. Personal Property

10.1 Divine Yoga cannot be held responsible for any loss or damage to any personal belongings on the Retreat premises.

10.2 Vehicles, accessories and contents are left at the owner’s risk.

11. Adverse Travel Conditions and Inclement Weather

11.1 Divine Yoga holds no responsibility for guests unable to attend their retreat due to extreme weather or traffic conditions (i.e. snow, flooding, wind, road congestion etc.).

11.2 If a guest is unable to reach Divine Yoga due to poor weather conditions or travel issues, they will lose their full payment and an alternative stay will not be provided.

12. Third Party Service Providers

12.1 Divine Yoga receives no financial benefits for any recommendations or promotions of third party service providers such as (but not limited to) restaurants, caterers, activities, experiences or treatments, nor do we receive any commission on any bookings made with a third party service provider.

12.2 Any recommendations of third party service providers are based on our own experiences, genuine appreciation or public reviews.

12.3 Divine Yoga cannot accept responsibility or liability for the conduct of any third party service provider or for their failure to properly perform the relevant service.

12.4 Divine Yoga cannot accept responsibility or liability for any accidents or illness that may occur as a result of any activity booked with a third party service provider. The liability and any insurance coverage rests between the guest and the third party service provider. It is recommended you take out travel insurance for your stay.

12.5 Any booking made between the guest and a third party service provider will be at the discretion of the guest and any disputes will be a matter between the guest and the relevant third party service provider.

13. Force Majeure (Extraordinary Circumstances)

13.1 In these terms and conditions "Force Majeure" means any circumstances beyond our reasonable control, which we could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, epidemic or pandemic, adverse weather conditions, fire, flood and all similar events outside our control.

13.2 If the property is not available for letting as a result of Force Majeure at the commencement of the time booked by you, in such cases booking amendments or refunds will be at the discretion of Divine Yoga.

13.3 In the event that the property becomes unsuitable for letting as a result of Force Majeure during your stay you will be required to vacate the property immediately. Booking amendments or partial refunds for the proportion of your affected stay will be at the discretion of Divine Yoga.

13.4 Divine Yoga will not be liable for any other claim for loss or damage by you. It is strongly recommended that you are protected by holiday / travel insurance prior to making your booking.

14.  Review of Booking Terms and Conditions

14.1 Divine Yoga reserves the right to change or amend these Booking Terms and Conditions at any time.